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Question

missing code damage

  • September 28, 2025
  • 1 reply
  • 43 views
4

Subject: Damaged/Missing Razer Gold PIN – Request Assistance

Hello Razer Support,

I purchased a Razer Gold card but the PIN under the scratch-off is missing/damaged and unreadable. I’d like help redeeming or replacing it.

Details:
• Approximate purchase date: [insert date]
• Retailer / store: [insert store name and location]
• Amount on card: [insert value if visible]
• Barcode/serial visible on card: [paste the barcode number if visible in photos]
• Order/receipt number (if bought online): [insert if available]

Attachments: 
• Clear photos of front and back of the card (including barcode).
• Close-up photos of the scratched-off area.
• Image of purchase receipt / proof of purchase (photo of till receipt, bank statement entry, or order confirmation).

Please let me know what additional information you need. Thank you.

    This topic has been closed for replies.

    1 Reply

    Razer.ScarletRouge

    Hi there, ​@4moore 

     

    Thank you for sharing your concern here. For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the case number via PM, and I will coordinate with the relevant team for an update.

    Alternatively, you can contact our Razer Gold Support Team via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real time. Thank you!

     

    *Thread locked to curb the conversation to PMs.

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