Missing Notifications / Slow to react. Synapse + Streamer Companion app | Razer Insider
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Hey all,

I was hoping someone could advice me as I'm totally baffled.

I have 2 PC setup. 1PC is dual CPU, 48GB RAM decommissioned server that I use purely for all things streaming - Audition, streamdeck, OBS and Synapse + Streamer Companion.

Another PC is used purely for gaming.



I am experiencing this issue that twitch alerts take minutes (sometimes 10+) to come through, as in my Chroma and Hue devices are that slow to react. I see the alert notification on Streamlabs AND in Streamer companion. It is almost as if the software kinda falls asleep. If I manually launch an alert withing Streamer companion it tends to start working again and catches up on delayed alerts.

CPU usage during streaming never gets higher than 30-40% so there are plenty of resources available.



I tried reinstalling everything which did not resolve this issue. I had this problem on my gaming PC too before I got the 2nd PC so reinstalling clearly didn't help as the 2nd PC got a fresh windows install etc.

All apps are up to date, all drivers are up to date.

Anyone else has this issue? Any recommendations?



I will list devices that are connected with Synapse below:

- Razer Kraken Kitty

- Razer Emote Display

- Razer Seiren Emote

- Philips Hue (2 bulbs).
leetFuchsiaRosevoice228
Hey all,

I was hoping someone could advice me as I'm totally baffled.

I have 2 PC setup. 1PC is dual CPU, 48GB RAM decommissioned server that I use purely for all things streaming - Audition, streamdeck, OBS and Synapse + Streamer Companion.

Another PC is used purely for gaming.



I am experiencing this issue that twitch alerts take minutes (sometimes 10+) to come through, as in my Chroma and Hue devices are that slow to react. I see the alert notification on Streamlabs AND in Streamer companion. It is almost as if the software kinda falls asleep. If I manually launch an alert withing Streamer companion it tends to start working again and catches up on delayed alerts.

CPU usage during streaming never gets higher than 30-40% so there are plenty of resources available.



I tried reinstalling everything which did not resolve this issue. I had this problem on my gaming PC too before I got the 2nd PC so reinstalling clearly didn't help as the 2nd PC got a fresh windows install etc.

All apps are up to date, all drivers are up to date.

Anyone else has this issue? Any recommendations?



I will list devices that are connected with Synapse below:

- Razer Kraken Kitty

- Razer Emote Display

- Razer Seiren Emote

- Philips Hue (2 bulbs).




Have you checked if the behavior happens while logging in using a different Razer ID or as a guest user in the Razer Synapse 3.0? Please repair the Razer Synapse 3.0 by performing the steps from this link. Otherwise, gather your Razer Synapse and MSinfo logs and send them over via PM. I'll be locking this thread now to curb our conversation privately.
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