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Mous VIper 8kz

  • February 20, 2025
  • 2 replies
  • 27 views
-Sprinter-

I have a problem with the Mous Viper 8kz, it disconnects from the computer when I lift it slightly, but when I try it with other computers I don't get that error, what is the reason for that?

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2 Replies

FiszPL
Vanguard
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  • FiszPL
  • VANGUARD
  • February 20, 2025

Loose USB in motherboard/pc case maybe?

I’d try other USB port for test.

    Razer.Aero
    Forum|alt.badge.img
    • Razer.AeroRazer Support
    • Razer Support
    • February 20, 2025

    I have a problem with the Mous Viper 8kz, it disconnects from the computer when I lift it slightly, but when I try it with other computers I don't get that error, what is the reason for that?

    Hi -Sprinter-,

    I understand that your Razer Viper 8KHz is having a connection issue with your PC. Since the mouse works fine on other computers, it likely points to a connection issue with your specific setup. To further isolate the problem, please do the following steps:

    1. Verify Windows is up to date.
    2. Connect your mouse directly to the PC and not a USB hub.
    3. Update the firmware on your mouse if it is on the list.
    4. Check if a software is causing the issue by closing all Razer apps and software.
    5. If closing Razer Synapse fixed the issue, reinstall your mouse drivers, and perform a clean reinstall of Razer Synapse.

    If you need assistance, feel free to send me a PM with your device serial number so I can check for other workarounds. All the best!
     

    ​​​​​​​*Thread locked to curb the conversation to PMs.

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