Mouse Basilisk V3 Pro not working anymore | Razer Insider
Skip to main content
Question

Mouse Basilisk V3 Pro not working anymore

  • December 26, 2025
  • 1 reply
  • 6 views
Sephiroth.

Troubleshooting Steps:

  • Verified Windows is up to date.
  • Connected the USB dongle directly to a PC's USB port and not a USB hub. Verified there is a clear line of sight from the mouse to the dongle.
  • Updated the firmware on mouse if it is on the list.
  • Checked if a software is causing the issue by closing all Razer apps and software.
  • Reinstalled mouse drivers, and performed a clean reinstall of Razer Synapse.
  • Check if the issue persists with a different PC.

Did you update the firmware to the latest version? Yes
Does the issue occur on another PC? Yes

 

Mouse does not work any longer when I plug it to the computer or use any other type of connection. It blinks on and off but does not connect to the PC. I have tested in 3 different PCs. Details on video below.

Anyone have a clue on what to do? I got it 2 years ago.

 

 

This topic has been closed for replies.

1 Reply

Razer.ScarletRouge

Hey there, ​@Sephiroth. 

I understand that your mouse is no longer working when plugged in or using any other connection. Please send me a PM together with your proof of purchase/receipt in PDF format so I can check its warranty details for a possible warranty claim.

You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!



*Thread locked to curb conversation to PM.

CookiesCookie settingsAccessibility statement