Mouse becomes unresponsive and other mouse becomes laggy | Razer Insider
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Question

Mouse becomes unresponsive and other mouse becomes laggy

  • March 1, 2024
  • 1 reply
  • 29 views

joeamburgey

When I’m using my Razor mouse it never seems to happen. If I step away for 10 minutes or put on a movie then try to use the mouse, often times my cursor does not move anymore. Sometimes I can turn the Razor mouse off then back on; usually that doesn’t cause it to reconnect.

If I use my other mouse (while the razor mouse is not working) it may work perfectly fine; or it may be extremely laggy. Anything I do with my keyboard demonstrates that the computer is moving at full speed with everything else.

I’ve uninstalled Synapse and reinstalled a few times. It has not fixed it.

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1 Reply

Razer.Aero
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  • Razer Support
  • 3409 replies
  • March 2, 2024

Hi joeamburgey,

Does the issue happen while you are connected wirelessly or wired? Please also do the troubleshooting here to isolate the problem. If it doesn’t help, PM me your device serial number so I can check for other workarounds. All the best!

*Thread locked to curb the conversation to PMs.


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