mouse charging dock is not working | Razer Insider
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Question

mouse charging dock is not working

  • September 12, 2024
  • 1 reply
  • 164 views

I just bought a Razer Basilisk V3 Pro + Mouse Dock.

Ive had them for less than 2 days and the mouse dock has stopped charging.

 

i have swapped to different USB ports, looked for  debris (nothing to really clean they are brand new), reset pc, verified all firmwares are updated. 
 

I tried to charge to it on a different PC with no Razer software installed and it is still not charging. 
 

it still displays RGB lighting, but it does not display battery life like it has done previously, and I left the mouse on for over 40 min and the charge has not changed.

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1 Reply

Razer.Aero
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  • Razer Support
  • 3228 replies
  • September 12, 2024

Hi Kulgan10,

Thanks for sharing your concern. I understand that your Razer Mouse Dock Pro won't charge the Razer Basilisk V3 Pro. It seems like you've already done a thorough job troubleshooting the charging issue with your device. Given that the RGB lighting still works but the battery life indicator isn't functioning properly, and the charge doesn't increase even after leaving the mouse on for a significant amount of time, it is best to escalate this concern to our Support Team. Please PM me and help me gather the following details below so I can create a case on your behalf.

Full Name:
Email:
Phone number:

Street Address:
City:
State/Provinces:
Postal/ZIP Code:
Country:

Product Name: Razer Basilisk V3 Pro
Product Code/Number:
Product serial number:

Place of Purchase: (seller's website or physical store address)
Date of purchase:
Proof of purchase:
Subscribed to Razer Care?: Yes/No

A short video showing the issue:
Save the shareable files via any online drive account listed here. I hope to hear from you soon.

​​​​​​​​​​​​​​​​​​​​​*Thread locked to curb the conversation to PMs.


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