Mouse charging dock said my Basilisk Ultimate "not connected" | Razer Insider
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Mouse charging dock said my Basilisk Ultimate "not connected"

S
My mouse was plugged into the dock and it is working perfectly, however the dock said its "not connected" in the Synapse 3. Is anyone experiencing this issue?
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    5 Replies

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • June 3, 2020
    Do you mind sharing screenshots of this, if not a short clip detailing the issue? I'm not entirely sure what you're trying to point out or accomplish.
    S
    • swaggyrc
    • Author
    • 2 replies
    • June 7, 2020
    Razer.Caziel
    Do you mind sharing screenshots of this, if not a short clip detailing the issue? I'm not entirely sure what you're trying to point out or accomplish.
    Attached, please see the screenshot.
    1 Attachments
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • June 9, 2020
    Was this screenshot taken when the mouse was docked? If so, then there may be a need for us to dig deeper. Otherwise, it is working as intended.
    S
    • swaggyrc
    • Author
    • 2 replies
    • June 9, 2020
    yes it was..
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • June 10, 2020
    In that case, please start by performing a clean installation of the app following the guide posted here. Shoot me a PM with the serial number of your mouse if the problem persists.
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