Mouse charging dock said my Basilisk Ultimate "not connected" | Razer Insider
Skip to main content

Mouse charging dock said my Basilisk Ultimate "not connected"

S
My mouse was plugged into the dock and it is working perfectly, however the dock said its "not connected" in the Synapse 3. Is anyone experiencing this issue?
    Did this topic help you find an answer to your question?
    This topic has been closed for replies.

    5 Replies

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • June 3, 2020
    Do you mind sharing screenshots of this, if not a short clip detailing the issue? I'm not entirely sure what you're trying to point out or accomplish.
    S
    • swaggyrc
    • Author
    • 2 replies
    • June 7, 2020
    Razer.Caziel
    Do you mind sharing screenshots of this, if not a short clip detailing the issue? I'm not entirely sure what you're trying to point out or accomplish.
    Attached, please see the screenshot.
    1 Attachments
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • June 9, 2020
    Was this screenshot taken when the mouse was docked? If so, then there may be a need for us to dig deeper. Otherwise, it is working as intended.
    S
    • swaggyrc
    • Author
    • 2 replies
    • June 9, 2020
    yes it was..
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • June 10, 2020
    In that case, please start by performing a clean installation of the app following the guide posted here. Shoot me a PM with the serial number of your mouse if the problem persists.
    CookiesCookie settings

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

     
    Cookie settings