Hello.
I have a ASUS Rog Laptop and use a mouse Deathadder V2 Hyperspeed and it stopped working 2 days ago after 1 year (ish) of use.
at first it still worked for clicking, but not moving the cursor, but it lasted less than one hour, now is dead in the water.
I updated drivers
I reinstalled Synapse 4
I reinstalled the drivers
I rebooted enough times, with and without wi-fi working
I run the cmd, as admin and run DISM checks in all 3 variants, and SFC/scannow
In Bluetooth and devices it show up as DA V2 X if set in bluetooth and is “connected” but does nothing, if i put it on 2.4 (as it always has been in this working period) shows as Razer Deathadder V2 Hyperspeed “Driver error” and does nothing
In Device Manager it shows as HID-Compliant Mouse (and Razer Deathadder V2 Hyperspeed if connected with Bluetooth) but has the error:
“Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
The specified image file did not have the correct format, it did not have an initial MZ.”
I even thought the USB ports were damaged, i swapped around, it stays the same.
the ports (3) work for a USB controller and a External HDD
I ordered a new Dongle (waiting for it).
Today I got hold of another laptop that never saw it and has no Razer software, and it F****** works!?!
How is possible and how to fix it?