I am facing an issue where my mouse disconnects randomly while gaming and then reconnects after a few seconds. This usually happens during longer gaming sessions and causes interruptions. I have tried switching USB ports and restarting the system, but the issue still occurs. I wanted to know if anyone else has experienced this and what steps helped fix it.
Mouse disconnects randomly during gaming sessions
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- Razer Support
Hey there,
I understand that you're having a disconnection issues with your Razer mouse. Could you please confirm if the issue occur with or without Razer Synapse running in the background?Please try these troubleshooting steps below to help resolve the issue:
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Verify Windows is up to date.
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Connect your mouse directly to the PC and not a USB hub.
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Update the firmware on your mouse if it is on the list.
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Check if a software is causing the issue by closing all Razer apps and software.
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If closing Razer Synapse fixed the issue, reinstall your mouse drivers, and perform a clean reinstall of Razer Synapse.
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Test your mouse on another PC and verify if the issue still exists.
If the issue persists after performing the troubleshooting steps, please send me a private message together with your device's serial number and proof of purchase/receipt in PDF format so I can check its warranty details for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!
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