Mouse Dock Pro + Naga V2 Pro Profile is not working | Razer Insider
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Naga V2 Pro profile is not working on my new PC using Mouse Dock Pro.

For example, non-default assignments such as "Left" and "Right" in the screenshot do not work. Nothing happens when I roll the scroll to the left or right.
All default functions work.

What I tried

  • I tried, but it didn't solve the problem.
    • Factory reset of MouseDock Pro and NagaV2Pro
    • Firmware Update of MouseDock Pro and NagaV2Pro
      • Mouse Dock Pro: 1.1.0.0
      • Naga V2 Pro: 1.1.0.0
    • Create New Profile
    • Reinstall Synapse
    • Change the USB port on the Mouse Dock Pro
      • I tried 4 ports on the front and back of the PC
    • Reboot PC

What I found out

  • Profile works fine when Naga V2 Pro is connected USB cable.
  • Profile works fine with the 2.4 receiver included with the Naga V2 Pro.
  • Profile works fine with Mouse Dock Pro if Synapse is not running.
    • Is Naga V2 Pro running on an internal profile?

Thank you

i am also having the same issue profiles works fine when not paired with dock and it says im running my profile in synpase but its actually using the default buttons

 

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