Mouse freezes when switching profiles | Razer Insider

Mouse freezes when switching profiles

  • 18 February 2019
  • 4 replies
  • 11 views
R
Hello. My mouse (Razer Naga Trinity) freezes when switching profiles. About 2 seconds. I have several profiles - and every time I press the button to switch profiles and move the mouse - the cursor twitches for a two-three seconds, until the profile finally switches. Synapse 3. At the last mouse (Razer Naga Chroma) there was no such problem - i used the same synapse 3. And the profiles switched without delay and brakes. Help me please. What could be the problem? I will wait for an answer. Thank you!
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4 Replies

R
Hi there, @RivalNoX! Have you tried isolating the issue by connecting the mouse to a different computer? Also, did you try to use a different user profile on Synapse?
R
Razer.FatKidWanderer
Hi there, @RivalNoX! Have you tried isolating the issue by connecting the mouse to a different computer? Also, did you try to use a different user profile on Synapse?


I did it:

  • I created a new user profile and made two profile in Synapse. I tried to switch between them - the brakes and freezes are preserved.
  • I connected the mouse to a different computer, installed the Synapse and tried there. The brakes and freezes are preserved.

  • Brakes occur even when choosing a profile in the program (screenshot). And when I click on the profile select button on the mouse. The same.

Video: http://rivalnox.ru/razer/razer.mp4

R
I see. Can you send me the serial number of your Razer Naga Trinity through PM? Let's continue from there.
R
Ok, sure. Thank You.
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