Mouse freezes when using key recording feature in Synapse4 | Razer Insider
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Question

Mouse freezes when using key recording feature in Synapse4

  • October 18, 2025
  • 2 replies
  • 194 views

Using a Razer Naga mouse and Tartarus Pro keypad.

 

Whenever I try using the Key Recording feature in the Synapse 4 app - the mouse freezes, making it impossible to save any changes.  The system is “stuck” in recording mode - requiring a restart to restore functionality.

2 Replies

Stephanus71
  • Insider Mini
  • April 22, 2026

I had the same problem, couldn’t find any fixes with a quick search and saw you hadn’t gotten any replies. I uninstalled chroma and cortex, that seems to have fixed the issue


ImMrAce
  • Insider Mini
  • July 15, 2026

I’m having the exact same problem. They have the drop down I guess, but how was this bug not found earlier? And how is it not patched?