Mouse freezes when using key recording feature in Synapse4 | Razer Insider
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Question

Mouse freezes when using key recording feature in Synapse4

  • October 18, 2025
  • 1 reply
  • 153 views

Using a Razer Naga mouse and Tartarus Pro keypad.

 

Whenever I try using the Key Recording feature in the Synapse 4 app - the mouse freezes, making it impossible to save any changes.  The system is “stuck” in recording mode - requiring a restart to restore functionality.

1 Reply

Stephanus71
  • Insider Mini
  • April 22, 2026

I had the same problem, couldn’t find any fixes with a quick search and saw you hadn’t gotten any replies. I uninstalled chroma and cortex, that seems to have fixed the issue