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Question

Mouse Issue

  • March 28, 2025
  • 1 reply
  • 65 views

urbanRubyRedplane042

currently i have viper v3 pro and middle mouse button not working without the app with app it is working and i have tried both clean reinstall and device manager till now, but it is not fixed

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1 Reply

Razer.Aero
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  • Razer Support
  • March 29, 2025

Hello urbanRubyRedplane042,

I understand you're having an issue where the Razer Viper V3 Pro middle only works with the Razer Synapse. Please try the steps below to isolate and resolve the problem.

  1. Verify Windows is up to date.
  2. Update the firmware on your Razer Viper V3 Pro on the list.
  3. Ensure that all mouse drivers are updated to the latest version. Sometimes, newer driver updates can resolve hardware issues.
  4. Try to reinstall your mouse drivers and perform a clean reinstall of Razer Synapse.
  5. Try connecting your mouse to a different USB port to rule out the possibility of a faulty port.
  6. Test your mouse on another PC and verify if the issue still exists.

Feel free to message me along with your device serial number if you need further help. All the best!

 

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