If you’re having issues with your Razer device(s), then the following information just might help out… but I can’t guarantee anything. As of right now, I’m treating this as a one-size-fits-all situation. Your results may vary.
I recently purchased & returned my Blackwidow V4 Pro (Yellow Switches) & Naga Pro Wireless Mouse. There doesn’t seem to be a consistent means of operation for this particular keyboard (or the mouse). I would randomly experience disconnects (mind you, on a WIRED keyboard) from the Septic (I mean Synapse) Software. I also experienced the same issue with the Naga Pro Wireless mouse (wired and in wireless mode). I also had the “cyan” light color issue once or twice from the keyboard, along with the Chroma effects not responding.
I’m not sure if this will help, but here was my “fix/solution” to this ridiculous fiasco:
1. Uninstall the Razer Septic (Synapse) program and anything else associated with it.
2. Run some kind of file cleaner and/or registry editor to remove debris (this is soo 1999).
3. Remove your keyboard and/or mouse drivers from the Windows Device Manager.
4. Since the keyboard/mouse has now been removed/disabled from Windows, you’ll have to manually press the power button on your computer to physically shut it down.
5. Disconnect your associated device cables from your PC’s USB ports.
6. Power your PC back on. Let it fully boot up into the Windows desktop environment, and make sure that all of your essential background startup programs have also loaded up.
7. Plug your mouse/keyboard back into your USB port(s).
8. They should be detected by now.
9. When the Razer Septic install prompt pops up, tell it to GO F*** ITSELF! Close Out / Cancel Out of it! Do not let it install… JUST YET!
10. Test your keyboard/mouse out with the initial/basic drivers first, just to rule out any physical connection issues or unforeseen consequences (in other words, get out your crystal ball).
11. If you so dare, then install the Razer Septic Software.
12. Rinse & Repeat (every time this happens… *Sighs*)
^ The above steps seemed to have returned the keyboard & mouse back to their default parameters (or within reason, based upon the current conditions), so I could get the features functioning again.
13. Optional Step, if you qualify to do so: Return it back to the retailer (I returned mine back to Amazon). If the return time frame has closed, then try to get an RMA. Razer Tech Support needs to know that their devices are fuq’d up! I chatted with an online agent, and I was instructed to return my device(s) back to the retailer… if that tells you anything (anything, but a solution).
14. Optional/Mandatory step (I personally did not do this, because ya know… Fuq’dat’shea): You could try doing a CLEAN INSTALLATION OF WINDOWS. I usually install Windows 11 Pro about every 3 months… because ya know… it just takes me back to those good ol’glory days of Windows 98… when everything crashed and your only solution was to do a clean install of EVERYTHING! However I wasn’t about to just wait around for 90 days, enduring steps 1 – 12.
For the record: My PC hasn’t behaved the same since coming in contact with the Razer Septic 3 (Synapse 3) Program! It’s even screwin’ with my Logitech G900 mouse… and nobody, I mean nobody messes with my G900 Chaos Spectrum! I suspect that the Septic 3 software actually creates conflict, in some way, shape, or form, with the main settings of the OS. That’s probably why some Linux & Mac users have issues with these devices!
Based upon the cost of these peripherals, there is no excuse whatsoever for these problems to occur!
Best answer by BuckAhRue
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