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Question

Mouse not working


bitSmokyBlackvalley185

Windows has stopped this device because it has reported problems. (Code 43)

A request for the USB device descriptor failed.

 

I tried all the troubleshoot but my mouse still not working 

I tried to uninstall the USB device 

when I click Driver details it shows no driver files 

mouse is not showing in Mice and other pointing device

can not update the Firmware since the device can not be seen 
 

Please Help

 

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6 Replies

FiszPL
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  • January 27, 2025

Which mouse exactly?

Have you tested it on another PC to exclude software/hw issue on your PC?


bitSmokyBlackvalley185
FiszPL wrote:

Which mouse exactly?

Have you tested it on another PC to exclude software/hw issue on your PC?

yes but still not working

 


bitSmokyBlackvalley185

when I plugin the mouse I can hear the sound but it is not working. 
razer mouse can not be detect 

Tried to update driver, disable device, uninstall device
downloaded the synapse4 but no device detected

earlier I was playing a game then suddenly it stops working 
Please help ​@Razer Admin 

 


FiszPL
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  • 6838 replies
  • January 27, 2025

May be dead. I’d rma it.


bitSmokyBlackvalley185

when I plugin the device I can hear the sound 


FiszPL
Vanguard
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  • 6838 replies
  • January 27, 2025
bitSmokyBlackvalley185 wrote:

when I plugin the device I can hear the sound 

It doesn’t matter if it’s also not working on another PC.


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