My razer basilisk X hyperspeed suddenly stopped working. And when i opened the compartment of battery and removed the battery from it. It was not going again in it. Before that i have also had these types of issue where the mouse stopped working, then i would remove the battery and then insert it again.Then the mouse would start working. But now its not going into the compartment!!!!
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- Razer Support
- 3229 replies
Hi ParZival49536,
I'm sorry to hear that you're having issues with your Razer Basilisk X HyperSpeed battery compartment. Have you noticed any incidents or events that might have caused this issue? To troubleshoot, please make sure that the battery is inserted correctly, with the positive and negative ends aligned. Check the battery compartment for any signs of damage or debris that could be blocking the battery. You can also try using a different battery to see if the problem persists. If none of these steps work, feel free to send me a PM with your device's serial number and proof of purchase, and I'll look into replacement options for you. You can share the files with me via the Google Drive account listed here. All the best
*Thread locked to curb the conversation to PMs.
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