Mouse polling rate on Synapse 3 has a serious problem | Razer Insider
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Mouse polling rate on Synapse 3 has a serious problem

  • 25 July 2024
  • 1 reply
  • 97 views

Since the last update of Synapse 3, there is a bug with the polling rate of my mouse, even if it’s set to 1000Hz, 4000Hz or 8000Hz, after a while it falls back to 500Hz while the desired polling rate is still active in Synapse, same story when I restart the PC.

I’m forced each time to open Synapse to select another polling rate for the first time and put back the desired one to reactivate it.

I can tell you that it is really very frustrating during a game, especially in competitive.

I’m here to share this problem, and I know that I’m not the only one.

Razer's hardware quality is good, but the software quality is a disaster.

You must be professional with your updates and especially offer the possibility of installing previous versions of Synapse in case there are bugs of this kind.

I hope this is not a strategy to force us to buy a new version of the mouse, I currently have the Viper V2 Pro and as luck would have it when the V3 Pro version just came out, this problem occurs.

I will buy a mouse from another brand, because Razer is a disappointment.

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1 Reply

Razer.Aero

Hi pop0ti,

I'm sorry to hear about the frustrating experience you're having with your Razer Viper V2 Pro and the Razer Synapse 3. Please try a few suggestions that might help you troubleshoot problem:

  1. Make sure to update your Razer Viper V2 Pro firmware by following the steps here.
  2. Perform a clean reinstall of Razer Synapse, a reinstallation can fix underlying issues.
  3. If the same issue persists, Test your mouse with another computer. Make sure that your mouse is directly connected to a USB port of your computer.
  4. Try to log in to Synapse using the test account credentials and check if the issue persists.
    Email: testingrazer1@gmail.com
    Password: testingrazer1

If teh steps didn’t fix the issue, please PM me the help me gather the following information below so I can initiate a case on your behalf and escalate it to our Support Team for investigation:

Save the shareable files via any online drive account listed here. Also, fill in the following:

Full name:
Phone number:
Email address:
Country:
Razer Viper V2 Pro serial number:

​​​​​​​​​​​​​​Thread locked to curb the conversation to PMs.

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