Hello,
Since yesterday my mouse has been disconnecting randomly every ~10 minutes. It would reconnect automatically after a few seconds, so I initially assumed it might be a battery issue.
Today the mouse stopped working almost completely. The behavior is a bit unusual:
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When I plug in the wireless dongle, Windows detects the dongle correctly, but the mouse does not connect.
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When I connect the original cable directly to the mouse, it is not detected either.
If I leave the mouse connected by cable for about 2–3 minutes, it eventually powers on and starts working again. When I check the battery level it shows around 90%. However, if I disconnect it and try to use it wirelessly again, the same cycle repeats: random disconnections followed by the mouse eventually stopping completely.
At the moment I cannot get the mouse to connect again.
I considered opening the mouse to check whether the battery was swollen or if cleaning the internals would help. I removed the rear mouse feet but did not open the mouse once I remembered it is still under warranty.
I also tested multiple USB ports and confirmed the same behavior occurs.
P.S. During one of the brief moments when the mouse was working, I updated the firmware to the latest available version. I also performed a device reset through Razer Synapse, but the issue persists.
Could you please advise on the next steps or whether this device qualifies for a warranty replacement?
Thank you.