Dude, i have the same problem. I thought my mouse just broken. Also have no idea why it happens
If scroll is jumping up/down, then scroll encoder is faulty.
Only replacement (requires soldering) will help. Unless you still have warranty - then RMA it.
Regarding replacing the sensor, where can I buy this from, or failing that, whats the part number so I can try and source it myself.
Regarding warranty, all razor mice have a 2yr warranty - https://www.razer.com/warranty. I just attempted to file an RMA and got told the Mouse is no longer under warranty, which Iis entirley incorrect! The mouse was purchased on Feb 2022, so I still have another 7 months left on it.
So spoke to the Razor shop in London, they reminded me of the link you can click on when the warranty search comes up correct and advised that I would be able to return the product to the original place of purchase. I took the latter and they are just refunding me the original cost, so I will just go and buy another DA mini.
But back to the scroll-wheel sensor, this will happen again on the second mouse, so I would like to know where I can go and buy a replacement part from please.
But back to the scroll-wheel sensor, this will happen again on the second mouse, so I would like to know where I can go and buy a replacement part from please.
@Razer - bump
Was this resolved? Oh man. I’m having the same issue. This is a premium mouse and would expect it to work the same. 4-months in and I’m having this issue. But I did already reported it to them though.
I’ve had this issue on 2 Naga Pro’s, both new in box (RMAd the first one). I’m pretty disappointed with the nosedive in quality.
Ran across this post when I had a similar problem, and I thought I’d share a solution that I eventually found a Reddit post. It as surprisingly simple and actually worked for me (don’t know why, but maybe it is black magic just like the replies to the post suggest...)
Anyhow, the solution:
Get as close to the scroll wheel with your mouth as possible and blow as hard as you can into every nook around it. Compressed air didn't seem to work for me. I blew into my Viper v2 Pro pretty hard and after a couple breaths, this seemed to completely fix my issue. I am nearly 100% certain that there was no dust in there to begin with as my unit is pretty new which is why I'm convinced that this is black magic.
Just tried this on mine and it worked. Now my mouse scrolls normal lol. Guess it might just be magic