MY Account is locked - I cannot add phone number | Razer Insider
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MY Account is locked - I cannot add phone number

  • July 27, 2025
  • 1 reply
  • 28 views
A

Hi,

I was attempting to add my phone number for 2FA and set up Google Authenticator on my Razer account yesterday. However, when I tried to add my phone number, I received a message saying:
"Your account has been locked. Please contact customer support for more information."

I submitted a support ticket right away, but so far, I haven’t received any response. Live chat has also been unavailable the entire day.

Could you please help check the status of my account and assist with unlocking it? I’d like to complete the phone verification and continue using my account.

Thank you for your time and support.

Best regards,
Razer ID :  AY.zoabii
 

 

 

This topic has been closed for replies.

1 Reply

Razer.ScarletRouge

Hi there,  ​@AY.zoabii!

Thank you for sharing your concern here. Please send me a private message so I can assist you further. Also, I have edited your post and removed your case number/ticket ID for security purposes. Thank you!

*Thread locked to curb conversation to PM.

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