my account is temporary locked adding my phone number | Razer Insider
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my account is temporary locked adding my phone number

  • January 25, 2026
  • 1 reply
  • 9 views
Rastatai31

Dear Razer Support Team,

I hope you are doing well. I am writing to ask for help with an issue I am having with my Razer account. My account has been temporarily locked, and I cannot add my phone number removed for 2-step authentication.

When I attempted to add my phone number, I encountered a CAPTCHA verification step. After completing it, I received a message stating, "Your account has been locked temporarily. Please contact support for further assistance." I am unsure why this happened and would like to resolve this issue as soon as possible.

Could you please assist me in unlocking my account and guide me on how to successfully add my phone number for 2-step authentication? I would appreciate any help you can provide.

Thank you for your time and support.

This topic has been closed for replies.

1 Reply

Razer.sushi.boi

Hello there, ​@Rastatai31!

 

For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with the relevant team for an update.

 

*Thread locked to curb conversation to PM.

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