This means: This product is already registered, if you have not registered it, please contact support.Hello! Dear Customer Service, I really appreciate Razer products and want to enjoy them to the fullest.But unfortunately, an unfortunate misunderstanding arose, I have both the box and the card and the cool headphones blackshark V2 X green edition in my hands. But I can't enjoy the 7.1 sound, because my code has already been activated ((((Please help me, I really want to enjoy all the quality of Razer products and recommend them to my friends. I am ready to provide new photos of products and documentation
Sincerely, Your client Alex
Did this topic help you find an answer to your question?
I undertand that your having issue regsitering the device to your Razer account the 7.1 Surround Sound activation on the scratch card has already been claimed.
This usually happens products was purchased from non-authorized dealers and it can often result in the use of counterfeit, re-boxed, defective, or gray market goods. You can check the list of authorized Razer resellers to ensure your Razer device is genuine. For now, it would be best to return the device to the store and request for a refund. I hope this helps.
Feel free to PM me if your need help in the future. Have a good one!
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