My computer doesn’t recognize the Blackshard V2 Hyperspeed dongles. | Razer Insider
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My computer doesn’t recognize the Blackshard V2 Hyperspeed dongles.

  • November 6, 2025
  • 1 reply
  • 41 views
awesomeWinespot403

My computer doesn’t recognize the Blackshard V2 Hyperspeed dongles. Since it doesn’t recognize them, I can’t perform a firmware update.

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • November 6, 2025

Hi awesomeWinespot403,

I understand that your computer isn't recognizing the Razer BlackShark V2 HyperSpeed dongle. Let's try a few steps to troubleshoot this issue:

1. Ensure your mouse is fully charged. Power issues can sometimes cause connectivity problems.
2. Verify that your mouse is switched to the correct wireless mode.
3. Confirm that your Windows operating system is up to date.
4. Connect the USB dongle directly to your PC and ensure there's a clear line of sight between the mouse and the dongle.
5. Run the Pairing Utility for your in this article. 
6. If possible, test your mouse on a different PC to see if the issue persists.

Feel free to PM with your device serial number, if you need further assistance. I’m here to help!

*Thread locked to curb the conversation to PMs.

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