My Deathadder V2 came as damaged | Razer Insider
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Hi! I ordered a Deathadder V2 3 days ago and it arrived yesterday. But its lower dpi button is damaged and mouse not working properly. What should i do? Mouses box came damaged too, so i dont know if they'll change the product cause its price went higher and they might say that i did the damage. Could razer send me a new mouse?
The packaging box (not the product box) was damaged too?

You should contact Razer Support directly: https://mysupport.razer.com/app/warranty-support/
FiszPL
The packaging box (not the product box) was damaged too?

You should contact Razer Support directly: https://mysupport.razer.com/app/warranty-support/


i emailed razer. btw i didnt buy it from razer. i bought it from somewhere else.
liexpio
i emailed razer. btw i didnt buy it from razer. i bought it from somewhere else.




Thanks for clearing that up. Sorry to hear about the state of your newly received mouse. Please continue communicating with them so you can get a faster replacement. I’ll be locking this thread now. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns.
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