Hi! I ordered a Deathadder V2 3 days ago and it arrived yesterday. But its lower dpi button is damaged and mouse not working properly. What should i do? Mouses box came damaged too, so i dont know if they'll change the product cause its price went higher and they might say that i did the damage. Could razer send me a new mouse?
Page 1 / 1
The packaging box (not the product box) was damaged too?
You should contact Razer Support directly: https://mysupport.razer.com/app/warranty-support/
You should contact Razer Support directly: https://mysupport.razer.com/app/warranty-support/
FiszPL
The packaging box (not the product box) was damaged too?
You should contact Razer Support directly: https://mysupport.razer.com/app/warranty-support/
i emailed razer. btw i didnt buy it from razer. i bought it from somewhere else.
liexpio
i emailed razer. btw i didnt buy it from razer. i bought it from somewhere else.
Thanks for clearing that up. Sorry to hear about the state of your newly received mouse. Please continue communicating with them so you can get a faster replacement. I’ll be locking this thread now. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.