I had a Viper Mini with a loose side button after about 7 months then now some weeks ago the cable broke too (sometimes disconnects for 1s). So I asked Razer Support on Twitter (I recommend contacting them there not on Email because on Email it tooks about 1 day to get a response, on Twitter its about 10 min max) . So I asked them if I could get a replacement, I sent them a video of pressing the key and they have created a case. Then I had to choose between FedEx or DHL. After I choosed they asked me to cut the cable and make a photo of the mouse upside down. They didn't have a Viper Mini on stock so they offered me a Viper 8K Hz. I'm from Hungary and they shipped from Hong Kong in 2 days! Dispatched it on the 7th of March and I recrieved it on 9th of March. This whole process took about 9 days, February 28. - Match 9. So overall this is the best support I have ever had.
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