Wow, unreal how terrible Razer is as a company. I have only had this keyboard for an hour and I already regret buying it, not because of anything like build quality; but because of the absolute trash customer experience.



1) This is apparently a "dumb" keyboard that can only cycle through the rainbow until you have the right software... which isn't included in the box... BTW, I just want to make this backlight a solid red, nothing else, but apparently, I can't do that without software... what?



2) When going to Razer's website and downloading "Synapse for Windows", that's some old software that doesn't recognize this keyboard; so you have to get the other Synapse for Windows... which wasn't on the software page?? ... and it's 400MB to download??? What the hell takes up 400 compressed megabytes for changing the damn color of the backlight??? Some of us live out in the middle of nowhere and only have metered cellular data. Thanks for sucking my bandwidth up. You couldn't spring for the $0.05 CD to make your keyboard do something besides the rainbow fade without a huge download... or, I donno, put a damned button on the keyboard to make it a solid color like basically every other lighted keyboard on the planet?



3) Your customer support is literally ONLY this forum??? You have links on your website to contact you (claiming phone, email, or chat), but all it does is go in a loop through your inane self-help troubleshooting guides, without any actual e-mail, phone, or chat option. Admittedly, I just wanted to contact support to tell you how crappy this required-massive-download-software-that-isn't-included-with-the-keyboard concept is... which I couldn't do because you have no actual way of contacting customer service.. how special!



You don't need to respond to this (if there is anyone even responding to this forum), you know you are a terrible company with terrible support and terrible software. You lost a customer tonight.