My hammerhead IOS dont work help | Razer Insider
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My hammerhead IOS dont work help

G
So I bought my hammerheads back in October 2018 and they worked fine I always kept them in the protective case when not using them. I woke up this morning was about to leave for work and after I had plugged them into my phone I just got an error message saying 'this accessory is not supported by this device' I tried unplugging them and trying again but the same message popped up, reinstalled the software with no luck and then turned my phone off and on again nothing.
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    5 Replies

    R
    • Razer.RedPanda
    • Guardian of the Forest
    • 2054 replies
    • April 16, 2019
    Hi there! Have you tried using it with another iPhone to see if the same error comes up? If you haven't, please do and let me know how it goes.
    G
    Razer.RedPanda
    Hi there! Have you tried using it with another iPhone to see if the same error comes up? If you haven't, please do and let me know how it goes.
    Hi yes I have tried, with two other phones and the same error message comes up on both devices.
    R
    • Razer.RedPanda
    • Guardian of the Forest
    • 2054 replies
    • April 17, 2019
    Girafflesnake
    Hi yes I have tried, with two other phones and the same error message comes up on both devices.
    Thanks for the reply. Please send me the serial number of your Hammerhead through PM. Let's continue there.
    G
    Razer.RedPanda
    Thanks for the reply. Please send me the serial number of your Hammerhead through PM. Let's continue there.
    New Hi I cant find the serial number
    R
    • Razer.RedPanda
    • Guardian of the Forest
    • 2054 replies
    • April 18, 2019
    You should be able to find the serial on the box as well as on the tag on the Hammerhead itself. You can use this link to PM me.
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