Hello!
I bought a Razer Electra V2 USB three days ago and face problems since then.
The only problem is that my headset cuts out randomly after every 2-3 hours of usage, I can't hear a single sound, wether be my friends, music, or the game I would be playing, absolutely nothing, my microphone stops working at the same time, my friends cannot hear anything I say. Only way to solve this is to either plug my headset in and out (which makes my game extremely quiet until I close it) or completely restart my PC.
Technically wise I have set my Razer headset to default in the control panel settings for in & output, my headset is also connected to Synapse 2.0 and volume settings should be fine there (Synapse 3 didn't even detect my headset).
This issue has caused a lot of troubles and I'm deeply disappointed. I cannot return this product due to hygiene purposes since I've put it on my ears for long periods of times.
Help would be very appreciated thank you,
Have a nice day.
This topic has been closed for comments
Razer.Caziel
Don't worry about it. The device does appear properly so we'll have to look for other possible causes. Please send me a PM with the serial number of your headset. I'll take it from there.
I have the same problem, can you provide some help
GashtyNori
sorry for german
Don't worry about it. The device does appear properly so we'll have to look for other possible causes. Please send me a PM with the serial number of your headset. I'll take it from there.
sorry for german
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