My HyperSpeed USB dongle shows as “Unknown USB Device” | Razer Insider
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My HyperSpeed USB dongle shows as “Unknown USB Device”

  • April 10, 2026
  • 1 reply
  • 10 views
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HI all,  My HyperSpeed USB dongle shows as “Unknown USB Device” I try everthing and nothing works.

I'm trying to connect using Razer Assist (web chat), but it's impossible! I've been in different queues for 4 hours, and I always end up in the same situation... when I'm first in the queue, it times out and I have to start over.

And I have another problem: according to my inventory, the purchase date is incorrect and I can't change it. I've uploaded a screenshot of the purchase. How can I request that this be corrected?

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    1 Reply

    Razer.Ten
    • Razer.TenRazer Support
    • Razer Support
    • April 10, 2026

    Hey ​@Deftoes,

    Please bear with me for a bit. Can you test the dongle on another computer to see if the issue persists? Please also send me a PM with the serial number so I can verify it in our system and look for troubleshooting steps that might address the connection issue you're currently experiencing.

     

     

    *Thread locked to curb conversation to PM.

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