The soundbar lights up and turns on, but is not detected in my Synapse (v3), latest firmware install is not able to detect my leviathan. I tried multiple working USB-C - USB-A cables connecting to my PC, still nothing. I checked my pc drivers, my monitor output is heard, so I know it has to be solely an issue with my Leviathan.
I tried searching for it in my device manager, it is also no longer there. All other device apps are fine, like my Razor Microphone and other products. Please help. I was thinking if someone can even help me set-up a mail for repair? It is still under warranty
Question
My Leviathan V2 Soundbar Suddenly Stopped Working Today
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ClassyCara wrote:
Hi just got this 3 days ago and love it but radnomly disocnnects fromn compute even though it is usb conected or bluetooh?…
super random when it turns off even tho gren light is always on...
I have power outages and after a year of struggling this produces me consistent results in fixing the issue:
https://insider.razer.com/razer%2Dsupport%2D45/razer%2Dleviathan%2Dv2%2Dturns%2Don%2Dbut%2Dwill%2Dnot%2Dwork%2D47797/index3.html?postid=223050#post223050#post223050
Mine also stopped working today, everyything seems fine but no sound. No solution works so far, not unplugging, not uncharging, not deleting and installing again. Don’t know what to try anymore.
necromancer_galt wrote:
necromancer_galt wrote:
Sorry if I’m late to the thread. There is a solution for this and it works for me every time.
The sound bar needs to be electrically discharged after a sudden power surge or interruption. Just like some computer towers/cases. Do the following:
- Unplug all cables from the sound bar. This includes all three: the power cable, USB-C and sub-woofer.
- In the sound bar, press the power button quickly and repeatedly many times for 20-30 seconds. Don’t stop pressing the power button very quickly and repeatedly, and do it for at least 20-30 seconds.
- Reconnect only the power cable. Press the power button in the sound bar. The sound bar will in PC mode (green source button).
- Press the source button. If it switches to BLUE (bluetooth), then the issue is resolved. Connect the USB-C and sub-woofer cables and use the sound bar normally.
- If the source button does not change to blue, the issue is not yet resolved. Disconnect the power cable and repeatedly press the power button many times for 20-30 seconds again.
This has been tried and tested and it always works. I hope it helps someone.
For people still struggling with this issue. I tried many “solutions” but none worked up untill i found this post.
This finally offered the solution and solved the issue!
Thanks alot!
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