Subject: Viper V3 Pro disconnecting via dongle and USB – urgent help needed
Hello,
I have a Viper V3 Pro, and out of the blue it started to disconnect from the dongle at least five times per minute. When the battery finally ran out, I discovered that the mouse still has the same issue even when it's connected via USB.
And it's not like it disconnects and instantly reconnects — sometimes I have to wait a couple of seconds, other times up to 30 seconds for it to work again.
I've already tried everything I could think of:
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I charged the mouse using all the USB ports on my PC.
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I even tried charging it using my iPhone charger, but it still connects and disconnects — even when the PC is turned off.
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I uninstalled Razer Synapse.
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I followed a guide from the community support that instructed me to delete all Razer files from my PC — but nothing changed.
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I also installed the mouse firmware that was released in September, but that didn’t fix the problem either.
What's confusing is that both the dongle and the wired connection are affected — but it's just the mouse. For example, if I disconnect the dongle and plug in my phone instead, my phone charges perfectly. Also, this started so suddenly — just yesterday I played CS for five hours straight without any issues. Now I can't even scroll through Google without the mouse disconnecting, whether it's using the dongle or directly via USB.
Please help — I’m out of ideas and the mouse is unusable right now.