My mouse keeps disconnecting and reconnecting | Razer Insider
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Question

My mouse keeps disconnecting and reconnecting

  • October 14, 2025
  • 1 reply
  • 109 views

Armaanka

I have a Basilisk ultimate and for some reason today it just started randomly disconnecting and reconnecting constantly, started after downloaded synapse 4 but I don't think that's really a problem since the mouse worked perfectly yesterday.

And this issue is there whether my mouse is connected to my pc via the wire or with the dongle

 

I have already tried updating my firmware and also uninstalling synapse and reinstalling it but the issue still persists, and I don't really know what else to do 

Please help😅🙏

This topic has been closed for replies.

1 Reply

Razer.sushi.boi

Hey there, ​@Armaanka!

 

Are you using a USB hub? Try plugging it directly into your PC’s motherboard. If possible, try it on a different computer just to check if the same issue persists. If that didn’t do the trick, then shoot me a PM along with your mouse’s serial number so I can validate it and check for other workarounds.

 

*Thread locked to curb conversation to PM.