My Naga V2 Pro keeps disconnecting and reconnecting with the USB dongle | Razer Insider
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Question

My Naga V2 Pro keeps disconnecting and reconnecting with the USB dongle

  • March 26, 2026
  • 1 reply
  • 4 views
sonterix

Cannot use the mouse at all. It keeps reconnecting constantly.

  • It’s connected directly to the motherboard.
  • I’ve tried different USB ports and tested other devices. USB ports are fine.
  • I can’t try another PC because I don’t have one.

I tried to find some sort of live chat with Razer or a way to contact someone since I bought the mouse 3 months ago, but their interface is terrible.

Has anyone experienced the same issue? Were you able to contact support?

This topic has been closed for replies.

1 Reply

Razer.Ten
  • Razer.TenRazer Support
  • Razer Support
  • March 26, 2026

Hey ​@sonterix,

Please bear with me for a bit. Have you updated the firmware by downloading from this link? Please also send me a PM with the serial number so I can verify it in our system and look for troubleshooting steps that might address the connection issue you're currently experiencing.

 

 

*Thread locked to curb conversation to PM.

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