My Old number is gone for RazerID, cannot pass 2FA to add my new number in, please help

Hey ​@JADEBlushclassic550,

For all Razer Gold concerns like changing your phone number, please submit a ticket by going to this link so our Razer Gold Team can assist with your account. After doing so, just send me a PM with your ticket number so I can call their attention to your case.

*Thread locked to curb conversation to PM. 

Hello, 

Thanks for your reply, here is my case number

Case number (removed ticket number)

Hope to get support as soon as possible, 

Thank you

Hi JADEBlushclassic550,

I have notified the team handling your case. Please ensure you provide them with the following information so I can verify your account and assist you accordingly:

• Razer ID
• Email address associated with your Razer ID
• Date of Birth
• Full Name
• Old phone number
• New phone number
• Country

Thank you!