Thank you for sharing your concern here. For order assistance, it would be best to reach out to our Order Support Team. You can submit a support ticket here: https://mysupport.razer.com/app/warranty-support. Once there, navigate to "Contact Razer Support," then select "Razer.com Orders," followed by "Refund Status.
Alternatively, I can create a ticket for you and forward it to the relevant team for further assistance. Please let me know via PM so I can get your case started. Thank you!