Hi everyone,
I’m reaching out because I’m having a hardware issue with my Razer DeathAdder V2 X Hyperspeed, and I'm currently stuck trying to get warranty support because the system won't recognize my serial number.
Here is a breakdown of the issues:
1. The Hardware Issue (Scroll Wheel) The scroll wheel on my mouse has stopped working properly. Specifically, it is [describe the exact issue, e.g., scrolling in the opposite direction / jumping up and down / completely unresponsive / physically loose].
To rule out software issues, I have already tried the following troubleshooting steps:
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Cleaned the scroll wheel area with compressed air.
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Updated Razer Synapse to the latest version.
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Tested the mouse on a completely different computer (the issue persists).
2. The Support/Warranty Issue (S/N Not Recognized) Because the scroll wheel seems to be a hardware defect, I tried to register for an RMA/Warranty claim on the Razer Support portal. However, when I enter my Serial Number (S/N) from the sticker inside the battery compartment, the website says it is invalid or not recognized.
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Purchased From: Blinkit
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Date of Purchase: 5 April 2026
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Note: I have double-checked that I am typing the S/N correctly (checked for O vs 0, etc.).
Could a Razer Support rep please assist me in getting a support ticket opened? I have my proof of purchase and the physical mouse with the serial number ready to verify.
