My Razer Basilisk Ultimate stoped working when using usb cable

Question

Out of the blue, my mouse just stop working and when I review the Device Manager on my PC I get the below error.So I was trying different things, from uninstalling drivers, rebooting my pc and even try a firmware update on my mouse, but the usb wired connection was not recognized. Then I try something else, I fully uninstalled Razer Synaps from my pc, restarted my pc and my mouse started working again with the cable, so I thought of reinstalling Synapse to have my settings on other Razer products too, but again it stopped working and giving the above error. Any suggestions on what I can do? I tried opening a support ticket but it seesm my “free” support service is expired.

CoyoteBrownhitwire766 · Accepted Answer

Hey so I wanted to do a follow up, I somehow maked it work again!! The solution was to uninstall drivers related to my mouse under Keyboard and Mice category and use Synapse 4 (most recent version). Hope this helps anyone else :)

Teerayook · Answer

Uninstall the Synapse is the only way for now.

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