my razer basilisk x hyperspeed | Razer Insider
Question

my razer basilisk x hyperspeed

  • 23 April 2024
  • 1 reply
  • 18 views
streetbizVerdigris332

Hello my razer started to disconnect and connect every 1-2 seconds ive changed to a different port and same issue ive even bought an extension so it doesnt overheat and same issue is happening.

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1 Reply

Razer.Aero

Hi streetbizVerdigris332,

I’m sorry to hear about your Razer Razer Basilisk X HyperSpeed having intermitent conenction issues. To isolate the problem, please try to perform the steps below:

  1. Make sure to update your mouse firmware here. 
  2. Check if your mouse is disconnected when Razer Synapse 3 is turned on.
  3. Test the device on your PC with Razer Synapse disabled. This is to isolate the device from a software issue. Follow the steps from this article.
  4. Plug the mouse directly to the computer and not on a USB hub.
  5. Avoid placing the dongle near your Wi-Fi router as it may affect the connectivity.
  6. Test the device on another PC.

If the problem persisit, PM me your devbice serial number and proof of purcahse so I can check for warranty options. All the best!

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