My Razer blackshark V2 pro (2020) has been disconnecting and reconnecting. | Razer Insider
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Question

My Razer blackshark V2 pro (2020) has been disconnecting and reconnecting.

  • 8 September 2024
  • 1 reply
  • 15 views

as i stated on the title the headset will disconnect and reconnect randomly and i have no idea  why, since i tried eveything i found on forums and other places, like the power saving settings on usb ports the device detection troubleshooter, using different usb ports,re-installing synapse,using the headset without synapse, yet no matter what i do they keep disconnecting and im like less than half a meter away from the dongle and it still disconects,so i finally gave up and decided to ask here for help since what i have found hasn’t worked,i’d be very grateful to get some help, the headset is nice just that most of the time it ain’t working right.

 

P.S:english isnt my mother tongue, so they may be some errors in the text.

Hi there, @BeauBluefevertechno126!

 

Have you tried reinstalling its drivers? You can also update your headset’s firmware. If that didn’t work out, then shoot me a PM along with your device’s serial number so I can validate it in our system and look for other troubleshooting steps that we can attempt.

 

*Thread locked to curb conversation to PM.