My Razer Blade 15” (2020) | RZ09-03519 can’t turn on | Razer Insider
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My Razer Blade 15” (2020) | RZ09-03519 can’t turn on

  • March 29, 2025
  • 2 replies
  • 50 views
R

Hello, Razor users.

My younger brother decided to play some games while I when to the shop. When I returned from the store, he said he heard a spark from the charging port and the laptop died. 
 

Problems that I know exist:

  • old battery (drains so quickly)
  • overheating problems 
  • I get small electrical shock from the surface of the laptop when charging 

I have always have it plugged in whenever I am using it because I usually have Adobe softwares and games running most of the time when I am not doing school work (which I do not use the charger). Can anyone help me diagnose the real issue? Is it the charger, battery, charging port, wiring?

 

I live in Fiji and the technician I visit had no compatible parts for the repair. Your help will be much appreciated.

This topic has been closed for replies.

2 Replies

R
  • RemexC
  • Insider Mini
  • April 8, 2026

I can’t turn on the laptop while connecting the electric supply.. I would like to pay the repair fee & please let your technican contact me for repair.  Thanks 

Razer.ScarletRouge

Hey there, ​@rwdt2002 

Thank you for sharing your concern here. You can submit a support ticket here: https://mysupport.razer.com/app/warranty-support. Once there, navigate to "Contact Razer Support," then select "PC Products," followed by "Peripherals," and finally enter your device's serial number.


Alternatively, I can create a ticket for you and forward it to the relevant team for further assistance. Please let me know via PM so I can kickstart your case. Thank you!



*Thread locked to curb conversation to PM.

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