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My Razer Cobra Pro Stop Working

  • November 3, 2025
  • 1 reply
  • 66 views
VituJogadinhas

step year I bought my razer cobra pro in the united states on a trip that I did and used a lot, but today I turned on my pc and I was surprised that my mouse did not turn on, then I tried to connect it on the cable (it was connected in wireless mode) and saw that did not turn on, changed the connections but no sign of functional. then I tried to change the USB port and it did not work, I tried to connect to another computer and did not turn on, I left the mouse on the cable for about 40 minutes thinking that it was without battery and did not turn on, then I tried to update the firmware and record the dongle it came to give signal because the windows gave the noise that the mouse connected but he didn't turn on the lights. I updated but it did not work yet, then I enter the razer synapse and saw that in the dongle it appears that the mouse is off and no mouse signal turn on, I need a help

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • November 4, 2025

Hello VituJogadinhas,

I’m here to help. I understand that the your experiencing a problem with your Razer Cobra Pro, which is not powering on. Were there any changes made to your device before the issue? Were there any incidents that happened to your mouse? Any noticeable physical damage from the device? Let’s isolate the issue by doing the steps below:

1. Ensure that the cable and charger you are using are working correctly by testing them with another device.
2. Try a different cable to rule out a faulty cable issue.
3. Make sure the switch on the bottom of the mouse is in the "off" position
4. Charge if for 30 minutes.
5. Unplug and re-plug  your mouse.
6. Inspect the USB port on the mouse for any physical damage or debris. Clean gently if needed.

If there's anything else you need or if you have any more questions, feel free to PM me with your device’s serial number and proof of purchase to verify its warranty. All the best!

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