My Razer cortex 10 beta keeps crashing | Razer Insider

My Razer cortex 10 beta keeps crashing

  • 18 March 2022
  • 5 replies
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R
Hi I have downloaded razer cortex 10 beta ....but whenever I open it it crashes

this is written crash file:
<?xml version="1.0" encoding="utf-8"?><DiagnosticsInfo xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><Title>ShellException: WebView2 create failed</Title><Detail>ShellException: WebView2 create failed</Detail><Source>Shell</Source><Hash>25B95A4FF3F5B1B2E9EF366DD6789860167F7CA2</Hash></DiagnosticsInfo>

Need help..
Tried reinstalling . Still not working
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R
Userlevel 4
Raw_Saksham
Hi I have downloaded razer cortex 10 beta ....but whenever I open it it crashes

this is written crash file:
<?xml version="1.0" encoding="utf-8"?><DiagnosticsInfo xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><Title>ShellException: WebView2 create failed</Title><Detail>ShellException: WebView2 create failed</Detail><Source>Shell</Source><Hash>25B95A4FF3F5B1B2E9EF366DD6789860167F7CA2</Hash></DiagnosticsInfo>

Need help..
Tried reinstalling . Still not working

I'll seek my peer's attention from our Razer Cortex Support Team.

Hi, @Michelle-RazerCortex! Please check this out. Thank you!
A
Raw_Saksham
Hi I have downloaded razer cortex 10 beta ....but whenever I open it it crashes

Hey there!

Thank you very much for taking part in the Cortex 10 Beta testing. I am Michelle from the Razer Cortex PC technical support team. I will be delighted to assist you with your issue.

Before we start, could you please provide us with your system logs?

To do so, please search 'Event Viewer on your Windows PC search bar, in the pop-up window, please go to Windows Logs > Application, Then, find all 'Error', if there is more than one Error, please use ctrl to select all 'Error's and right-click to 'Save Selected Events'.

I attach an image for reference.

After you successfully save them, please zip them and upload them to a cloud service.

Here are the guides on how to upload and share files:

To protect your privacy, please PM this valuable info to me directly.

Thank you for your patience. We look forward to your reply soon.

Michelle
1 Attachment
A
Razer.JaqenHgar
I'll seek my peer's attention from our Razer Cortex Support Team.

Hi, @Michelle-RazerCortexPC! Please check this out. Thank you!

Hey @Razer.JaqenHgar , Thank you so much for bringing this issue to us. Hope you have a great weekend.
R
Hey @Michelle-RazerCortex I Have send you the required things ...Pls check your PM
Thank you 🙂 Have a nice day
A
Raw_Saksham
Hey @Michelle-RazerCortex I Have send you the required things ...Pls check your PM
Thank you 🙂 Have a nice day

Thank you!:smile_:I received it.
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