My Razer Huntsman V3 Pro TKL is broken and Razer will not help me.

So my razer huntsman v3 pro tkl (8k) has a problem with continuing inputs. I brought this up to razer due to it being the 2nd this has happened (the first time i got a replacement keyboard and the same issue has came back with this one). After some back and forth with Razer Support they closed my case. There was no reason for them to close it because we had no reached any type of solution. How do I bring this back up?