My Razer Kraken 2019 edition wont show up in synapse.

I just bought the razer kraken 2019 edition 2 days ago and it came in today. I have plugged it in to several different computers with synapse 3 and they all dont show up. It works well, the audio works as well as the mic. but I cant get it to show up in synapse 3. I also have 4 other peripherals from razer and they all show up just fine on razer synapse 3.https://prnt.sc/s0y3qe this is an image of all the other peripherals showing up just fine but the headset that I enabled surround sound on doesn't show up