My Razer Kraken Tournament Edition with Audio Controller not showing up in Devices in Synapse 3.0 | Razer Insider
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My Razer Kraken Tournament Edition with Audio Controller not showing up in Devices in Synapse 3.0

  • September 28, 2019
  • 4 replies
  • 17 views
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Hello, I just recently trashed my Razer Kraken and just newly bought the Razer Kraken Tournament Edition. The problem I have is that the headset itself is not being detected or shown up in devices while the USB audio controller is. When I go to sound options and play a video, I see the master volume detecting sound but I can't hear anything coming through the headset. Thanks for the help
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    4 Replies

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    • Razer.RedPanda
    • Guardian of the Forest
    • October 4, 2019
    Hi there! Can you share some screenshots of Synapse as well as the output devices in Sound settings?
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    • drews04
    • October 7, 2019
    Hey i have the same issue, synapse 3.0 cannot see my blackwidow keyboard as well and the thx spatial is not working if i select it from the audio devices, if i select earphone razer (audio controller) this works tho somehow.... i really need help or im going crazy with this product....i wanted something good and i had only problems with this im done!! i sent feedback i sent an email that was not responded to....i dont know what to do anymore!!!! how can i send you screenshots or whatever? do you have an email or how do we do this? at this point i cannot play because i have no sound on this thing....
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    • drews04
    • October 9, 2019
    how much time do i have to wait for a replay here ? 20 days? for real now its this made by fans or is this an official razer site? im getting very salty at this point.
    R
    • Razer.RedPanda
    • Guardian of the Forest
    • October 10, 2019
    drews04
    Hey i have the same issue, synapse 3.0 cannot see my blackwidow keyboard as well and the thx spatial is not working if i select it from the audio devices, if i select earphone razer (audio controller) this works tho somehow.... i really need help or im going crazy with this product....i wanted something good and i had only problems with this im done!! i sent feedback i sent an email that was not responded to....i dont know what to do anymore!!!! how can i send you screenshots or whatever? do you have an email or how do we do this? at this point i cannot play because i have no sound on this thing....
    Hello there. You can PM me the screenshot of your sound settings as well as the serial number of your Blackwidow keyboard. I'll assist you from there.
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