As the title says, mine stopped working. The mouse is turned on and The RGB still works and blink and all but the mouse just doesn’t work. I can’t connect it via cable, when I plug in the receiver it says “Device is switched off” on the Razer Synapse. And when I try to connect via bluetooth it just doesn’t work, it doesn’t go into detectable mode. Someone please help
Page 1 / 1
Hey
Can you disable your Synapse by following the steps from this article and check if the issue continues? If it does, please send me a PM with the serial number so I can verify it in our system and check for applicable troubleshooting steps that might address the connection issue you're currently experiencing.
*Thread locked to curb conversation to PM.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.