I used them yesterday and they just stopped working in the middle of browsing the YouTube. They are charging and everything seems normal I can turn them on or off and everything is fine. However I don't see them in connected audio devices in the Windows 10 menu even after connecting the dongle.
I tried downloading firmware update with razer updater and it doesn't recognize when I connect the cable to headphones and PC.
Help pls.
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anderer455
I used them yesterday and they just stopped working in the middle of browsing the YouTube. They are charging and everything seems normal I can turn them on or off and everything is fine. However I don't see them in connected audio devices in the Windows 10 menu even after connecting the dongle.
I tried downloading firmware update with razer updater and it doesn't recognize when I connect the cable to headphones and PC.
Help pls.
Please PM me the serial number so I can validate its model and check other steps to help you resolved the connection problem. Thanks!
*Thread locked to curb conversation to PM.
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