My razer product has already been registered /problem | Razer Insider
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My razer product has already been registered /problem

B

Dear razer support team!
My deathadder essential mouse (that I just opened) was already registered by someone else. Because of this it didnt show up on razer synapse, therefore I cannot customise its settings. What can I do, so it will show up on my app?

Stanull
F
RacianVD
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2 Replies

Razer.sushi.boi

Hi there, ​@benih0!

 

There’s a high possibility that you have purchased a counterfeit device. Let me double-check just to be sure. Please send me a PM along with your mouse’s serial number so I can validate it in our database and check the registration.

 

*Thread locked to curb conversation to PM.

FiszPL
Vanguard
Forum|alt.badge.img+1
  • FiszPL
  • VANGUARD
  • 7367 replies
  • March 24, 2025

If it’s not detected, might be counterfeit.

Post a photo of the bottom of mouse (connected to PC and working).

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