Dear razer support team!
My deathadder essential mouse (that I just opened) was already registered by someone else. Because of this it didnt show up on razer synapse, therefore I cannot customise its settings. What can I do, so it will show up on my app?
Question
My razer product has already been registered /problem
This topic has been closed for replies.
- Razer Support
Hi there,
There’s a high possibility that you have purchased a counterfeit device. Let me double-check just to be sure. Please send me a PM along with your mouse’s serial number so I can validate it in our database and check the registration.
*Thread locked to curb conversation to PM.
+1If it’s not detected, might be counterfeit.
Post a photo of the bottom of mouse (connected to PC and working).
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